Shipping Policy

Diamond Factory Beauty

Shipping Policy

Order Processing

All orders are processed within 1ā€“3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
You will receive a confirmation email with tracking information once your order has shipped. Please allow up to 24 hours for tracking to update.
During high-volume periods (sales, launches, or holidays), processing may take an additional 1ā€“2 business days. We appreciate your patience!
1ā€“3 day processing tracking emailed at shipment

Delivery Timeframes

Standard shipping typically arrives within 3ā€“7 business days after your order has shipped, depending on your location.
Expedited shipping options are available at checkout if you need your supplies sooner.
Same-day local pickup is available! Select "Local Pickup" at checkout and you'll be notified via email or text when your order is ready.
3ā€“7 business days standard same-day pickup available

Carrier Issues & Lost Packages

Once your order has shipped, Diamond Factory Beauty is no longer responsible for carrier delays, delivery timeframe changes, or packages lost in transit.
We understand how frustrating shipping issues can be ā€” however, we are unable to issue refunds or replacements for delays or losses caused by the shipping carrier.
If your tracking shows delivered but you did not receive your package, we recommend contacting the carrier directly to file a claim, as they are best equipped to investigate and resolve the issue.
Please note: once your order has shipped, all sales are final. We are unable to cancel or modify orders that are already in transit. Thank you so much for your understanding ā€” we truly appreciate your support. šŸ’•
no refunds for carrier delays contact carrier for lost packages

Questions & Support

For all shipping-related questions, please reach out to us through our Contact page before placing your order so we can assist you.
Please have your order number ready when contacting us ā€” this helps us pull up your details quickly and get you taken care of.
contact us before ordering have order # ready