How long does it take to process orders?

All orders are processed within 1–3 business days after payment is received. You'll receive a confirmation email with tracking information once your order has shipped.

What if I selected the wrong item at checkout?

Orders cannot be changed, cancelled, or exchanged once placed or fulfilled. We do not offer refunds or exchanges due to customer error. Please review your cart carefully before completing checkout — all sales are final.

How long does it take to process pickup orders?

Pickup orders are processed within 3–4 business days. You'll be notified when your order is ready. Once ready, your order must be picked up within 7 business days — orders not collected within this window will be cancelled without a refund.

Do you ship internationally?

Yes! We ship internationally. Here's what to expect based on your shipping selection at checkout:

Please note that Diamond Factory Beauty is not responsible for import taxes, customs fees, or tariff duties. These charges are the sole responsibility of the customer and are determined by your country's customs authority.

What happens if I entered the wrong address?

Diamond Factory Beauty is not responsible for lost, misplaced, or incorrectly delivered packages due to incorrect address information entered at checkout. Please ensure your shipping address is accurate and complete before placing your order.